Privacy Policy

Last updated: April 11, 2026

1. Information We Collect

Account Information

When you create a RealtrAI account, we collect your name, email address, and billing information. If you sign up through a brokerage plan, your brokerage administrator may provide your information.

Property and Listing Data

When you use RealtrAI tools, you may input property addresses, listing details, pricing information, neighborhood data, and other real estate-specific content. This data is used solely to generate AI-powered content for you.

Generated Content

Content generated by RealtrAI tools — including listing descriptions, investor pitches, follow-up emails, and other outputs — is stored in your account for your reference and reuse.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, generation counts, and session duration.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve RealtrAI services
• Generate AI-powered content based on your inputs
• Process transactions and send billing-related communications
• Send product updates, feature announcements, and support messages
• Monitor and analyze usage patterns to improve our tools
• Detect, prevent, and address technical issues and security threats

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service Providers: We work with trusted third-party services for payment processing, hosting, and analytics. These providers are contractually bound to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.
• With Your Consent: We may share information with your explicit consent for specific purposes.

4. AI and Data Processing

RealtrAI uses the Trunnion AI multi-agent orchestration framework to process your inputs and generate content. Important details about our AI processing:

• No Model Training: Your listing data, property information, and generated content are never used to train, fine-tune, or improve AI models.
• Session-Based Processing: Data sent to AI models for content generation is processed in real-time and not retained by the AI model after generation is complete.
• LLM-Agnostic: Trunnion AI orchestrates across multiple language models. Your data may be processed by different AI providers depending on the tool, but is never retained by any provider for training purposes.
• Governed Architecture: All AI agent actions are logged with tamper-evident audit trails for security and compliance.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, regular security audits, and monitoring. The Trunnion AI framework includes built-in policy-aware governance and six-layer tool authorization.

6. Data Retention

We retain your account information and generated content for as long as your account is active. If you cancel your subscription, your data is retained for 30 days to allow for reactivation, after which it is permanently deleted. You may request immediate deletion at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Export your generated content and listing data
• Opt out of marketing communications
• Object to certain processing activities

To exercise any of these rights, contact us at contact@viceroynm.com.

8. Cookies

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

9. Children's Privacy

RealtrAI is not intended for use by individuals under the age of 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting a notice on our website or sending an email to your registered address. Continued use of RealtrAI after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

RealtrAI (a Trunnion AI product by Viceroy NM)
Email: contact@viceroynm.com
Albuquerque, New Mexico