Fair housing,
non-negotiable.

Our Commitment

RealtrAI is built for licensed real estate professionals. Every product decision, every output, and every safeguard in the platform reflects our position on Fair Housing: discrimination on the basis of a protected class is wrong, illegal, and not something the platform will help with.

What This Means in Practice

The Listing Writer flags potentially exclusionary phrases before generating output. The Neighborhood Guide is structured around objective amenities (transit, walkability, restaurants, parks) rather than demographic characterizations. The Open House Recap collects engagement signals (time on site, questions asked) rather than protected-class information. The CMA Builder uses property-level comparables, not neighborhood demographic comps. These are deliberate design choices, not afterthoughts.

Equal Opportunity Statement

RealtrAI provides services without discrimination on the basis of race, color, national origin, religion, sex (including sexual orientation and gender identity), familial status, disability, source of income (where protected by state or local law), age, marital status, or any other class protected by applicable law. Our services are available to qualified real estate professionals regardless of demographic characteristics or jurisdiction within our coverage area.

Protected Classes

Federal Protected Classes

Under the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended), discrimination on the basis of the following classes is prohibited in the sale, rental, financing, and advertising of housing:

• Race
• Color
• National origin
• Religion
• Sex (including sexual orientation and gender identity, per HUD's 2021 implementing memorandum and Bostock v. Clayton County)
• Familial status (presence of children under 18, pregnancy, custody)
• Disability (physical or mental, including past or current)

State and Local Additions

Many states and municipalities add classes beyond the federal floor. Agents are responsible for knowing the protected classes in every jurisdiction where they list, market, and sell. Common state-level additions include:

• Source of income: Section 8 vouchers, Social Security, alimony, child support, and similar (protected in roughly half of US states and many cities)
• Age: protections beyond familial status (most states)
• Marital status: single, married, divorced, widowed (most states)
• Sexual orientation and gender identity: separately enumerated in many state statutes (now also covered federally per HUD memorandum)
• Citizenship or immigration status: protected in some states (notably California, Connecticut, Illinois)
• Veteran or military status: protected in some states
• Genetic information: protected under federal GINA in some contexts and in some states
• Survivors of domestic violence: protected in some states

The platform's safeguards are calibrated to the federal floor. If your jurisdiction adds classes, the additional protections apply to your work and you should configure your firm settings accordingly. Brokerage plans support per-jurisdiction class configuration so the platform's filtering matches your local law.

Platform Safeguards

Fair Housing safeguards are built into every tool that produces client-facing copy. They run automatically in the background; you do not need to enable them.

Pre-Generation Filtering

Inputs that contain prohibited language patterns (race-based descriptors, religion-based steering, familial-status exclusions) are flagged before output is generated. The flag explains what was caught and why; you can revise the input or override the flag with a written justification that becomes part of the audit log.

Output Review

Generated drafts are reviewed against HUD advertising guidelines and common steering patterns before being released to your editor. If the output contains language that may run afoul of Fair Housing rules, the draft is flagged at the relevant line with a brief explanation. You can edit the line, request a regeneration, or override with justification.

Audit Log

Every flag, override, and override justification is captured in the audit log. Brokerage plans retain audit logs for two years; lower tiers retain for the current billing period. The audit log is available to firm compliance reviewers and serves as evidence of good-faith compliance posture if a Fair Housing complaint is ever filed.

Tools With Specific Safeguards

• Listing Writer: filters race-based, religion-based, familial-exclusion, and disability-discriminatory phrases. Recommends accessibility-feature descriptions over disability-framed exclusions
• Listing Presentation: uses objective property data; does not recommend demographic comps for pricing strategy
• Neighborhood Guide: structured around objective amenities (transit, walkability, parks, restaurants, schools by name with their public ratings); avoids "good neighborhood" or "safe neighborhood" framings that often correlate to protected-class proxies
• Social Media Post: same filtering as Listing Writer plus additional checks for visual elements that could be exclusionary (model photos, demographic targeting cues)
• Buyer Tour Brief: property-focused; does not solicit or display protected-class information about prospective buyers
• Open House Recap: collects engagement signals (time on site, returning-visitor flag, agent shorthand notes) rather than demographic information; the auto-triage tier system (Hot, Warm, Cold) is based on engagement, not demographics
• Investor List Manager: matches buy-box criteria (capital, asset class, geography, deal type) without demographic input

Listing & Marketing Copy

HUD's Advertising Guidelines (24 CFR Part 109) and the Fair Housing Act prohibit any advertising statement that indicates a preference, limitation, or discrimination based on a protected class. Even arguably-neutral phrases can constitute violations if they signal exclusion.

What the Listing Writer Does

The Listing Writer generates listing descriptions using property-level facts (square footage, beds and baths, lot size, finishes, accessibility features, mechanical systems, location relative to objective amenities) and avoids demographic framings. If your input describes the property's intended occupant ("perfect for a young couple," "ideal for a single professional"), the tool flags it and recommends a property-feature framing instead.

Equal Housing Opportunity Statement

All exported listing presentations include the Equal Housing Opportunity logo and a brief disclosure statement at the foot of the document. You can adjust the disclosure language for your jurisdiction in your firm settings; the default text is HUD-recommended boilerplate.

Steering & Discriminatory Language

Steering is the practice of guiding prospective buyers or renters toward or away from particular neighborhoods, properties, or transactions on the basis of a protected class. It is illegal under the Fair Housing Act and is enforced even when the language used is indirect.

Why Indirect Language Matters

Courts and HUD have found steering violations based on phrases that, on their face, seem to describe a neighborhood neutrally. Phrases like "good schools," "safe area," "young professional area," or "quiet street" can function as proxies for protected-class characteristics depending on context, comparison, and how they are used. Saying "the schools are better here" while comparing two neighborhoods with materially different demographics has been found to constitute steering even without naming a class.

How the Neighborhood Guide Handles This

The Neighborhood Guide is structured around objective, source-cited amenities:

• Schools: named individually with their public GreatSchools rating, attendance boundary confirmation, and walk distance. No "good schools" framings.
• Walkability and transit: Walk Score, Transit Score, named bus and rail lines
• Restaurants and shops: named businesses with category labels (cafe, full-service restaurant, grocery), no "trendy" or demographic-coded descriptors
• Parks and outdoor: named parks with size and amenities
• Crime statistics: if surfaced at all, sourced to municipal police statistics with specific incident-rate metrics, not generalized "safe" or "unsafe" framings

The aim is to provide a buyer with the objective information they need to evaluate a neighborhood themselves, without the agent or the tool steering them.

Source-of-Income

In jurisdictions where source of income is a protected class, advertising copy and screening practices must not exclude buyers or renters based on Section 8, Housing Choice vouchers, Social Security, alimony, child support, or other lawful income sources. The Listing Writer flags phrases like "no Section 8" or "must show employment income only" and recommends compliant alternatives. Source-of-income protection varies by jurisdiction; configure your firm settings to match your local law.

Accessibility & ADA

Web Accessibility

RealtrAI's platform is built to meet WCAG 2.1 Level AA accessibility standards. We test against assistive technology (screen readers, keyboard-only navigation, high-contrast mode) at each major release and address findings as part of the release process. If you encounter an accessibility barrier in the platform, contact hello@realtrai.com with subject "Accessibility" and we will respond within five (5) business days with a path forward.

Output Accessibility

Documents generated by the platform (listing presentations, CMAs, neighborhood guides, recap emails) are produced in accessible formats. PDFs include tagged structure for screen readers, alt text on images you provide, and sufficient color contrast. DOCX exports use proper heading levels and semantic structure. HTML exports validate against WCAG 2.1 AA color-contrast rules.

Describing Accessibility Features in Listings

Federal law requires equal access for prospective buyers and renters with disabilities. Describing a property's accessibility features factually is encouraged; describing it in ways that exclude buyers with disabilities is prohibited.

Reasonable Accommodation

You and your firm have an obligation to provide reasonable accommodations and modifications for buyers and renters with disabilities. The platform supports this with documentation tools (the Spec Sheet Builder includes a dedicated accessibility section) but the substantive accommodation is your responsibility as a licensed professional, in coordination with the seller and buyer.

What the Tool Doesn't Replace.

RealtrAI is a powerful set of tools, and we have invested heavily in safeguards. The platform is not a substitute for your professional judgment, your knowledge of your local market and law, or your obligations as a licensed real estate agent.

You Are the Licensed Professional

Every output you generate is your work product, presented to your clients under your name and license. You bear responsibility for what you publish, send, and act on. The platform's job is to make the right path easier than the wrong path; it does not relieve you of the duty to review.

Local Knowledge

Fair Housing law has a federal floor and significant state and local variation. Some jurisdictions add classes (source of income, citizenship, veteran status) that the federal floor does not protect. You are responsible for knowing the protected classes and prohibited practices in your jurisdiction. The platform's safeguards are calibrated to the federal floor by default; configure your firm settings to your local law on Brokerage plans.

Override With Care

The platform's flags can be overridden with a written justification. Justifications are stored in the audit log and become evidence if a Fair Housing complaint is ever filed. Override sparingly and only when you have a clear legal basis. If you find yourself overriding a flag because the platform "doesn't get it," that is usually a signal to stop and reconsider, not to override.

Continuing Education

Fair Housing law evolves. HUD issues new guidance, courts decide new cases, states pass new laws. Your continuing education obligations as a licensed agent already include Fair Housing components; we encourage going beyond the minimum. A Fair Housing complaint can end a license and a career; the cost of staying current is small relative to the cost of getting it wrong.

Reporting & Resources

Reporting a Concern About RealtrAI

If you observe behavior, output, or platform conduct that you believe is inconsistent with Fair Housing law or this policy, please tell us. Email hello@realtrai.com with subject "Fair Housing Concern" and a description of what you observed. We acknowledge such reports within one business day and respond substantively within five business days.

Reporting a Fair Housing Violation by a Third Party

If you have experienced or observed housing discrimination by a real estate agent, landlord, broker, or other party (whether or not RealtrAI was involved), the proper venue is HUD's Office of Fair Housing and Equal Opportunity or your state or local Fair Housing agency. The federal complaint process is free and does not require an attorney.

External Resources

State and local fair housing agencies often have additional protections beyond the federal floor. Search "[your state] fair housing agency" or contact your state real estate commission for the appropriate enforcement contact in your jurisdiction.

Contact Us

Fair Housing questions, concerns, accessibility issues, and policy feedback all come to the same address.

Email

hello@realtrai.com · with subject "Fair Housing," "Accessibility," or "Fair Housing Concern" for fastest routing.

Postal Mail

Trunnion AI / Viceroy NM
Attn: Fair Housing
Albuquerque, New Mexico, USA

Response Time

General Fair Housing inquiries are answered within five (5) business days. Reports of suspected violations or accessibility barriers are acknowledged within one (1) business day and worked toward resolution within ten (10) business days. Urgent matters affecting an active transaction should be flagged in the subject line; we treat those with same-day priority.

No Retaliation

We do not retaliate against agents, brokerages, or any party who reports a Fair Housing concern in good faith, whether the concern is about RealtrAI, another platform user, or a third party. The Fair Housing Act prohibits retaliation independently; we treat that prohibition seriously.